They responded back it is not possible to issue a refund because I have downloaded the software and that is mentioned in their terms of service (like anyone would read those anyway). I then explained but I did not request for that username to start off with! I asked to cancel my upgraded license and refund my money (not that I care about that small amount but it is the principal). Protect Your privacy - Protect your IP Address and surf the web. Further, it is easy to install and set up. The hotspot Shield patch is powered by AnchorFree and offers VPN technology that caters to all users worldwide. They responded back after a week to tell me that once a username has been issued, it cannot be changed. It gives you access to a well-encrypted array of IP addresses. I contacted them to change my username into a nickname. Without asking me, the company created a username on my behalf by using my surname and an automatically generated password. I liked what the program offered to improve my SSD so I went ahead and paid a small fee which is only 12 USD just to support the company in order to receive a slightly enhanced version of the program. I downloaded a program called SSD Fresh which is a free program. Appalling customer service! STAY AWAY from this company!
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